PRIVACY NOTICE

Last updated: 11/10/2021

Please read this when using our website.

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WHAT PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

- Contact details: your name, email address, telephone number and any other addresses associated with your account.

- My Account information: your contact details and other any information you share when creating an account.

- Comments: reviews you share on our website.

- Communication Record: communication you send to us via emails, letters, telephone calls etc.

- Transaction information: record what products you have purchased, the amount paid, the means of payment, and the status of the payment.

Please note: Robin Interiors Limited does not collect or process any payment details used for transactions. This is all collected and processed by Revolut. Please see their Privacy Policy for further informationhttps://www.revolut.com/legal/privacy

- Preferences: when you choose to be notified of when a product is back in stock

- Wishlist: products that you have added to your wish list on the website

- Cookies: please see the ‘COOKIES POLICY’ for more information about the cookies collected.

HOW WE GET PERSONAL INFORMATION

Most of the personal information we process is provided to us directly by you for one of the following reasons:

- by signing up to our newsletter

- by making an account on our website

- by submitting an order

- by communicating with us via email, letter, our website or telephone

- by accessing and using our website

- by completing an online review

- by accessing and interacting with our 3^rd parties e.g. social media, blog, logistics partners etc

We also receive personal information indirectly, from the following sources in the following scenarios:

- via cookies when you use our website via any device

WHY WE COLLECT PERSONAL INFORMATION

We use the information that you have given us in order to:

- Process your order including any returns, refunds, complaints etc

- Communicate with you / Provide you with customer service

- Improve our services and notify you of any changes to our service

- Provide you with a personalised service e.g. alerting you if a product has come back in stock

WHO WE SHARE PERSONAL INFORMATION WITH

We may share this information with our parent company, our website host, our merchant bank, any logistics company used in the processing of orders and any other 3^rd party required to realise our service.

WHAT IS THE LAWFUL BASIS FOR COLLECTING PERSONAL INFORMATION

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

-We have a contractual obligation.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

- Your right of access - You have the right to ask us for copies of your personal information.

- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at contact@robininteriors.com if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@robininteriors.com

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. The ICO’s Helpline number: 0303 123 1113. The ICO’s website: https://www.ico.org.uk.

OUR CONTACT DETAILS

Name: Robin Interiors Limited, Address: Danebridge, Much Hadham, Hertfordshire, SG10 6JG, Phone Number: 01279 597 301, E-mail: contact@robininteriors.com.